Evaluating an Automotive Service Facility
Member Automotive Service Association
Have you ever needed an automotive service facility but
didn't know where to go? The Automotive Service Association (ASA), the largest
non profit national trade association of its kind, recommends that you follow
these guidelines when evaluating an automotive service
- Ask if technicians are ASE-certified or I-CAR trained.
If technicians are ASE-certified, it means they have passed a voluntary
competency test offered by the National Institute for Automotive Service
Excellence (ASE). If body technicians or painters are I-CAR trained, it means
they have attended a course or series of courses offered by the Inter-Industry
Conference on Auto Collision Repair (I-CAR) to help upgrade their repair
skills. Businesses with trained personnel are likely to display these and other
certificates or diplomas in their customer waiting areas.
- Ask about the facilities's industry and consumer
affiliations. For example, a business that is a member of ASA has agreed to
uphold the association's Code of Ethics, which sets the standards for
professionalism in the automotive service industry. In addition, consumers may
wish to check the business' affiliation with AAA or consumer organizations,
such as the Better Business Bureau (BBB).
- Expect the automotive service facility to be neat,
clean and well-organized. The flow of existing work should be almost
- Notice whether the employees are helpful and courteous.
This will give you an idea of how you will be treated throughout the service of
- Ask the business to provide a list of references and be
prepared to contact these customers.
- Ask how long the facility has been in business. How
long has the business been at its current location? Does the business usually
perform the type of service that your vehicle needs? Remember too, that some
businesses specialize in repairs for certain vehicles makes and
- Gain an understanding of the equipment that will be
used to service the vehicle by asking plenty of questions. A business must have
the proper equipment to correctly diagnose and perform the needed
- Check what guarantees the business offers. Most
automotive service facilities guarantee their parts and labor, and these
guarantees are usually posted.
- Make sure a written estimate is provided prior to
letting the business begin the repair. Any changes to the estimate that exceed
10 percent should have your approval. After the repair, ask to see the parts
that have been replaced.
- Last, but not least, a good service facility can
usually be found by asking family, friends, neighbors and co-workers for their
This information has been provided by the
Automotive Service Association (ASA) and this establishment as a public
service. Member businesses can be identified by the red, white and blue ASA
Automotive Service Association
Bedford, Texas 76095-0929
Front End Alignment
F&F Auto Clinic, Inc.
Bothell-Everett Hwy. SE
Bothell, WA 98021