Ed and Amy, his wife,
purchased F&F Auto Clinic from Frank and Maureen Portulano on October 1,
1995. At the time there were three mechanics, a full time office assistant and
maintenance/janitor person. Amy left her job as an underwriter at Liberty Bond
Services to assist in running the business. She brought with her experience in
insurance, financial management and other business related skills.
Ed focused on managing the service facility while Amy
took on the business management tasks. They both shared in making sure quality
auto care and customer satisfaction was provided. They hired two additional
mechanics in the first months of ownership as the business began to take
off.
They approached and hired Mark Nilsson in September 1996
who had worked for F&F earlier in his career. Mark brought tremendous
mechanical experience and knowledge as well as service writing skills to the
team.
During Ed & Amy's ownership of F&F for the past
eight years, the business has tripled its revenues and now employs seven
experienced technicians, a service manager, office assistant, maintenance/lot
attendant person and two other part time employees.
The business provides complete automotive repair and
service for both foreign and domestic vehicles. A strong and loyal customer
base has been established from word of mouth referral continually bringing in
new and satisfied customers.
F&F strives to stay up with
the latest technology. Investments are continually made to maintain the most up
to date equipment, tools, and computers. Technicians and service managers are
encouraged to remain current on ASE certifications and attend continuing
education courses in the automotive industry.
We believe in giving back to the community. We actively
sponsor and coach youth athletic teams, donate to various charities and other
organizations, and volunteer our time with local youth organizations.
We support the Automotive Service Association and remain
active as both national and local members. We support and participate in
programs educating students on career opportunities in the automotive industry
as they are our future.
Ed and Amy both remain actively involved in the daily
operations of the business. The friendly atmosphere and professionalism of the
F&F staff make customers feel at "home" and their automotive experience
positive.
